What Business Leaders Often Get Wrong About the Entrepreneurial Operating System If you’ve been hearing more about EOS (the Entrepreneurial Operating System) lately, you’re not alone. It’s become one of the most talked-about business frameworks for growth-minded leaders. You’ll find it in podcasts, books, & boardrooms around the world. And for good reason – it works. But here’s what I’ve noticed after years of working with leadership teams across Australia & New Zealand: while many people have heard of EOS, most don’t fully understand what it really is. Some think it’s just about meetings. Others think it’s a corporate program. Some even believe it’s a passing fad. So today, I want to clear the air & share the five most common misconceptions I hear about EOS – along with what’s actually true. 1. “EOS Is Only for Big Companies” I hear this one all the time, usually from founders or

LANCASTER, PA — October 30, 2025 — We’re thrilled to announce that Tom Malesic, Founder and CEO of EZMarketing, was recently featured in AZ Big Media in an article titled “Using tech in sales: 18 creative ways to use online platforms to your advantage” The piece dives into how sales experts are using technology and online platforms in innovative ways to improve results. It showcases Tom’s expertise as a thought leader in the marketing and technology space. In the article, Tom shares how transforming his team’s email signatures into mini sales platforms—with a simple “Book a Meeting” link—turned everyday emails into measurable opportunities and drove a 30% increase in meeting bookings in the first month. His perspective offers real-world value for business owners looking to turn routine communication into more qualified appointments and a smoother path to new customers. As a passionate advocate for small businesses, Tom continues to lend his

My executive coach, Sal Silvester, taught me a powerful lesson: our behaviors can create perceptions we don’t intend. I was managing the product roadmap at ReadyTalk, and my intent was to be as inclusive as possible. So, I invited key decision-makers to sit at the table during a meeting while others sat around it. I thought I was making everyone feel included and informed, but the perception was exactly the opposite. My behavior unintentionally created a hierarchy, making some people feel excluded. It was a valuable lesson in how often our good intentions can get lost in translation. I now use the Intent, Behavior, Perception model (thank you, Sal!) with my clients to illustrate how our actions can diverge from our intentions. It’s a powerful way to give and receive constructive feedback. Instead of focusing on blame, we can ask: “What was your intent? What was the behavior? And what

  If you’ve been leading a business for any length of time, you know this uncomfortable truth: not every decision pans out the way you planned. Some miss the mark completely. It’s tempting to see those moments as setbacks, but what if they are actually stepping stones? Failure, when approached the right way, can be one of the most powerful tools in your leadership toolkit. The key is not to avoid it, but to leverage it. Failure Exposes What Works – and What Doesn’t Every decision you make is an experiment, whether you realize it or not. The ones that “fail” are simply experiments that gave you fast, valuable feedback. They show you what customers don’t want, what processes don’t scale, or where your assumptions were wrong. When you reframe failure this way, you stop fearing it and start using it to guide you toward better choices. Think of the

For many business owners, the challenge isn’t just building success, it’s sustaining it without burning out. In this episode of the Smart Business Revolution Podcast, I sit down with John Corcoran to talk about being “kicked out of the nest” twice, how perseverance and peer support reshaped my path, and why true freedom as an entrepreneur comes from clarity and systems, not constant hustle. I also share how EO and EOS transformed my approach to leadership and helped me build a business I could finally step back from. Thank you to John Corcoran and the Smart Business Revolution team for having me. Listen to the full episode →

Are you holding your business back by keeping the right person in the wrong seat? In late September, Nigel Wright passed away. He was not only the Sr. Managing Partner at Onex and former Chief of Staff to Stephen Harper, but he was also one of my first true mentors at an early and very influential stage in my career. Nigel was incredibly generous to me with his most valuable asset — time. He is someone I admired for his intelligence, tenacity, and, most importantly, his integrity. His guidance has left an indelible mark on me. One of his many lessons has resonated with me during recent client interactions: The Horse for the Course. Years ago, Nigel and I had been talking about a leadership change I was facing. A key member of my team was not performing to standard. This was a particularly challenging situation, as this individual was