In his article in Harvard Business Review, Evolution and Revolution as Organizations Grow, Larry E. Greiner states “All organizations appear to experience revolutionary difficulty and upheaval, and many of these organizations falter, plateau, fail, or get acquired rather than grow further.” In short, we all “hit the ceiling.” And we have one of three paths to take: grow, die, or stagnate. Which path do you want to take your business down? When we’re stuck and just can’t seem to break through the ceiling, we need something new. In his book, Designing Organizations for High Performance, David Hanna quotes his colleague at Procter and Gamble, “All organizations are perfectly designed to get the results they get!” You are getting exactly what your business “system” is designed to give you. Feeling overwhelmed? Stuck? Fearful? Perhaps you should stop looking at and judging yourself and those around you, and instead, look at your system. Most

Al Moscardelli, a Toronto-based Certified EOS Implementer®, had his sights set on going to law school. Unfortunately, his grades weren’t up to par, so he attended community college where he received his business administration diploma and from there went right into sales. As he says, “I was usually the guy in the bottom half of my class who made the top half possible.” He didn’t have the grades to go to law school, so instead, he graduated from the school of hard knocks. It didn’t take long before he was fired from a job he didn’t love. The boss did him a favor and he hasn’t had a job since. “I thought, ‘No one’s going to hire me.’ So, I may as well be an entrepreneur,” he said. “What else was I going to do?” Master Facilitator to Implementer For 30 years, Al worked with a business partner of a

How do you know if your business will hit its goals? As a business owner, you track a lot of numbers, but do you know which ones mean the most for you? When you know your business measurables and keep tabs on them, you have a better idea of whether you’re on target. Working ON Your Business In the day-to-day running of your business, it can get hard to figure out if you’re on track. You put your nose to the grindstone and don’t come up for air. That’s why it’s so important to take time out for quarterly planning sessions to work on your business. Every 90 days, the leadership team will start to wilt. That’s just human nature, something Gino Wickman talks about a lot in his book Traction. By holding quarterly planning sessions, you reignite the passion and remind your leadership team where you wanted to steer

To become your best as a leader and a manager, you need to create an environment of open and honest communication. While this is mostly facilitated in your Level 10 meetings, it is important to have regular 1 on 1 conversations with your team members. In EOS we use a tool called ‘the 5-5-5’ or “Quarterly conversation” as a critical component of the 90 Day World in your organisation. This is an informal conversation between you and your team member – it is not intended to replace a formal annual performance review, rather it is an opportunity for you to understand what is on each other’s minds, identify any issues and put a plan in place to solve them. What does it cover  It’s called the 5-5-5 because it covers the 5 Core Values, the individuals 5 ROCKS and the 5 Roles of their seat on the Accountability Chart (now, we

Multiple locations can result in multiple problems for leaders – and the issue of alignment often sits at the apex. It does not matter whether those locations are nestled among several counties or sprawled over several countries. Whenever you have multiple locations, it is harder to stay connected, harder to keep communication flowing freely, and harder to remain on the same page with one another. Misalignment between geographically-dispersed teams often makes itself felt subtly in its initial stages. Leaders may not be aware that there is an issue until it has grown to a formidable size. Here are some signs of misalignment to watch out for: A lack of agreement or understanding of the company’s vision, direction, or plan Projects take longer than necessary to get done Tasks are missed or are performed incorrectly Re-work is called upon more and more frequently Productivity and efficiency is down Tension due to