Implementer Posts
How to Conduct an EOS Quarterly Meeting
As we wrap up Q2, it’s the perfect moment to pause and reflect on the successes and challenges of the past three months. Quarterly meetings are essential, yet some organizations overlook their significance. Here’s why dedicating time to these gatherings can be a game-changer for your business. Why Hold a Quarterly Meeting? The transition between quarters offers a natural break for evaluation and planning. It’s the perfect opportunity to reflect on your organization’s journey over the past three months. A Quarterly Meeting helps you frame this reflection. Quarterly Meetings are more than just a checkpoint; they’re a strategic pause, allowing teams to zoom out and evaluate their trajectory. Utilizing consistent measurables, like those found on an EOS ScorecardTM, and assessing team health through tools like the Organizational Checkup, these gatherings are pivotal for setting the tone for the upcoming quarter. Making Your Quarterly Meeting Productive In the Entrepreneurial Operating System,
Companies Roll on Roles, The Accountability Chart Rolls on Roles.
“A Company Rolls on Roles, The Accountability Chart Rolls on Roles.” I shared this sentence / thought with the QCE community in Denver. Five folks reached out to learn more, so I figured I would share what cryptic Uncle Walt means more deeply with the community. Lesson One: Words really matter; stop using the word Role when you mean Seat (Job). A Role is a subunit of a Seat. When your clients confuse these words, point it out and ask them to stop. You might have to get aggressive – Tip: It also shows you that the individual does not “G” this core concept. Lesson Two: The single, most impactful mental breakthrough most of my teams experience is when they finally get their heads around the fact that their company, their organization actually functions at the Role level, their company rolls on clearly defined and connected Roles, not Seats! Roles are the key
Exit Strategy- Time
There has been much recent talk of the aging population and with it naturally comes the aging of business owners. This has led to a dramatic increase in those seeking to exit their businesses both now and over the next 12 years. What is important to realize for business owners is that business succession planning is not about leaving it until the last possible moment and then determining the most suitable exit. I had a great discussion at a meeting last week about the fact that professional investors (private equity firms, angel investors, and venture capital firms) all require detailed information about the exit strategy before they enter the investment. As amateur investors (small business owners) we are often so concerned about the entry – funding, IT, personnel, premises, set up, marketing, etc. that we don’t have time or give thought to properly planning for the exit. What is vitally
Boost Employee Engagement with EOS Level 10 Meetings
A recent Harvard Business Review article reported the following alarming facts: A Fortune 50 company estimates losses in excess of $75 million per year due to poor meetings 25% of meetings are spent discussing irrelevant issues 73% of employees do other work in meetings – employee disengagement issue 9 out of 10 people daydream in meetings If you’re familiar with the Entrepreneurial Operating System (EOS), you know the importance of rocks, scorecards, and meeting pulses to help drive growth and accountability in your business. One of the most impactful EOS tools is the L10 – a weekly 90-minute meeting focused on identifying issues, getting team input, and leaving with clear ownership of next steps. The magic of the L10 lies in its ability to dramatically increase employee engagement by making every team member feel heard and invested in the success of the company. Here’s how it works: Setting the Stage for Psychological
Appreciation + Process = Satisfied Customer
Ever wonder what makes customer service truly outstanding? Well, it’s not just luck! It’s all about being intentional, especially when it comes to showing appreciation and having solid processes in place. First off, genuine appreciation for your customers should be ingrained in everything you do. It’s not just a box to tick; it’s part of your company’s culture. Then there’s the process side of things. You want your customers to know exactly what to expect, right? Having clear processes ensures just that, making sure you’re consistently delivering on your promises. It all starts with you, the leader. In their book titled “The 5 Languages of Appreciation in the Workplace,” Gary Chapman and Paul White talk about how showing appreciation to your employees and team members can lead to higher customer satisfaction. It’s like a chain reaction! When you effectively demonstrate genuine appreciation to your team, they pass on that good
Why Assessment Tools Matter
Why Assessment Tools matter. Gino Wickman describes how to live the ideal entrepreneurial life as “doing what you love, with people you love, making a significant difference, being compensated appropriately, with time for other passions.” The “working with people you love” is about building teams that are enjoyable, uplifting, and where you get to be your authentic self. Assessments tools aid in directing open and honest conversations about the self and can be used to build and leverage teams for the betterment of company culture. Team building: it’s not just busywork Really understanding this idea is vital. Working with leadership teams, I help them create an Accountability Chart to clarify functions and roles best suited for the company in the near term. We also discover Core ValuesTM to define the type of people that fit the culture like a glove. Then there’s the execution of team building that involves some soft