We’ve all done it. Made a decision because something just felt right.
Sometimes it works. Sometimes it doesn’t.
As your business grows, gut instinct alone isn’t enough. The strongest leadership teams make consistently better decisions because they run on data. That’s one of the reasons EOS® uses a Scorecard™. A good Scorecard gives your leadership team a handful of weekly numbers that tell you whether the business is healthy. It removes opinions from the conversation and replaces them with facts.
Instead of asking:
“How do sales feel?”
Ask: “How many qualified opportunities did we create this week?”
Instead of saying:
“Customer service seems better.”
Ask: “How many customer issues were resolved within 24 hours?”
When everyone is looking at the same numbers, leadership meetings become more productive. You spend less time debating opinions and more time solving the right issues.
Not Every Number Belongs on Your Scorecard
The best Scorecards don’t track everything, they track the predictive numbers that give you an early warning before your financial statements do.
Examples include:
- Qualified sales opportunities
- Marketing leads
- Customer response time
- Open support tickets
- Production errors
- Cash balance
- Employee turnover
Each person on your leadership team should own one or more weekly measurables that help predict future results.
When a number is off track, you don’t blame people.
You identify the issue. Then you solve it. Simple. Clear. Effective.
Every leadership team’s Scorecard will look different. The key is choosing a handful of weekly measurables that predict future results and assigning clear ownership for each one.
If your leadership team spends more time debating opinions than solving problems, it may be time to start running on data.
Instead of waiting until month-end revenue disappoints, this number tells you early whether your sales pipeline is healthy.
Free Download: Get the EOS® Scorecard template and start tracking the numbers that predict future results, not just report the past. https://docs.google.com/spreadsheets/d/1r372I6pTbfC9P52SMRwcl62L1ldSqHO9/edit?gid=1851539013#gid=1851539013