Because the work still lives in that leader’s head. That is a Process Component problem, not a Vision or People problem. EOS® builds Vision, People and the meeting rhythm first because they pay off fastest. Process goes last, so everything undocumented routes back to whoever knows it.
Where to start
- For one week, write down every question only that leader can answer.
- Find which core processes those questions sit inside. Most companies have five to twelve (Lisa Gonzalez, Process!, p. 57).
- Make the heaviest one a Rock. One core process, one quarter, one owner.
- Document it in one to five pages, then get it Followed By All: trained, measured, managed and updated.
Across hundreds of workshops and consulting engagements, I consistently see 5 to 10% of profit leaking out through these gaps.
How to tell a process problem from a people problem, and when this is not a process problem: We Run on EOS But Still Depend on One Leader